Shipping policy
Shipping Policy
At AEROTEX, we want your order to arrive safely and on time. Below you'll find everything you need to know about our shipping process.
Order Processing
Once your order is placed, please allow 1–3 business days for us to process and prepare it for shipment.
You will receive a confirmation email after placing your order. Once your order has shipped, you'll receive a shipping confirmation with tracking information when available.
Shipping Times
Estimated delivery times are:
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Standard Shipping: 7–10 business days
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International Shipping: 7–20 business days
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.
From time to time, AEROTEX may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.
Tracking Your Order
Once your order has been shipped, you can use the tracking information provided in your shipping confirmation email to follow its progress.
Please allow up to 48 hours for tracking information to update after your order has been shipped.
Delayed or Lost Orders
If your package appears to be significantly delayed or the tracking information has not updated for an extended period, please contact our customer support team at:
Please include your order number so we can assist you as quickly as possible.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase. AEROTEX cannot guarantee changes to an order after it has been processed.
If you entered an incorrect address, contact us as soon as possible at Aerotex213@gmail.com. We will do our best to help, but we cannot guarantee that the address can be changed after processing.
International Orders
International customers may be responsible for customs duties, taxes, or other fees imposed by their country. These charges are not controlled by AEROTEX and, when applicable, are the responsibility of the customer.
Questions?
If you have any questions about your shipment, feel free to contact us at:
We're happy to help.
Thank you for choosing AEROTEX.